Returns

Scion Nutrition Returns

We have a 30-day return policy for our supplement products, meaning you are eligible to request a return up to 30 days after purchase. To be eligible for a return, your product must be in the same condition that you received it, unopened, and in its original packaging. You will also need the receipt or proof of purchase. This can be through an order confirmation email, or bank payment confirmation.

To start a return, you can contact us at team@usescion.com. Please note that returns should be sent to the following address: 70 Miersfield, High Wycombe, Buckinghamshire, HP11 1TY.

Items sent back to us without first requesting a return will not be accepted.

Scion Performance Team Sites & Custom Team Performance Wear Returns

Due to the highly bespoke nature of Scion customised team apparel, wherein each garment is commissioned and manufactured to order based on team specifications, all sales of Team Site and Custom Performance Wear are considered strictly final. Under standard operating procedures, we are entirely unable to process, authorise, or facilitate discretionary returns, exchanges, or refunds for these made-to-order items.

Exceptions to this final-sale policy are granted are exclusively contingent upon the identification of a verifiable material defect or a direct deviation from the original purchase. A petition for a refund or exchange may be reviewed if it satisfies one of the following stringent criteria:

• Dimensional Discrepancy: The physical dimensions of the received garment demonstrably fail to correlate with the specified sizing parameters designated at the point of order. Please be strictly advised that, as explicitly shown within the official sizing charts provided on the team stores, all bespoke garments are subject to standard manufacturing tolerances. Consequently, a marginal dimensional variance of 1-2cm from the stated specifications is considered an acceptable manufacturing deviation and shall not constitute a valid dimensional discrepancy or grounds for return.

• Manufacturing Anomaly: The presence of a genuine, documented structural defect originating directly from the primary manufacturing process.

• Fulfilment Error or In-Transit Compromise: The item is demonstrably compromised upon arrival due to transit damage, or constitutes an entirely incorrect item relative to the final garments you have received.

• Material Direct Deviation: A petition for review under a fulfilment discrepancy is granted strictly in instances where the received physical garment demonstrably constitutes an incorrect product, incorrect team graphics, or an unassigned size relative to the finalised order. Digital visuals, promotional imagery, and online renders serve strictly as conceptual previews for overall aesthetic layout and branding placement. Physical garment manufacturing is governed by standardised technical production specifications. All functional design parameters, internal specifications, garment seams, materials, and inherent dye/textile variations fall within standard industry production tolerances and shall not constitute a material deviation, product misrepresentation, or valid grounds for return.

Mandatory Claim Submission Guidelines: Should you encounter any of the stipulated qualifying issues outlined above, you must submit a formal declaration to our support team at team@usescion.com. All inquiries, support requests, and claims must explicitly state the unique Order Number associated with the specific transaction in question, as well as the Customer Name registered at checkout.

As a mandatory security and verification measure, the email address from which the inquiry is dispatched must correspond identically to the email address recorded on the original order invoice. To facilitate the resolution process, this correspondence must also include comprehensive photographic evidence clearly illustrating both the alleged defect and the interior sizing labels of the garment in question.

Strict Protocol for Team Order Support and Resolution: In strict adherence to our data protection policies and order fulfilment protocols, any and all inquiries, support requests, or claims relating to Team Site and Custom Team Performance Wear orders must be initiated exclusively by the original purchasing party. For the avoidance of doubt, the "original purchasing party" is defined solely as the individual whose name, registered email address, and billing information correspond directly with the originating order invoice.

Under no circumstances shall Scion accept, process, or enable support requests, return authorised, or exchange petitions submitted by proxy or through intermediary representation. This explicit prohibition includes, but is not limited to, team coaches, club administrators, team managers, teammates, parents, or any other third-party entities attempting to act on behalf of the original purchaser.

All requisite communications concerning defective or non-compliant garments must be conducted on a strictly individual, order-by-order basis by the verified purchaser. Any correspondence received from unauthorised third parties will not constitute grounds for return, and the original purchaser will be required to independently re-initiate the support protocol from their registered email address to proceed with any potential resolution.

We encourage all customers to meticulously verify all order details, customisation parameters, and sizing charts prior to their purchase to ensure total accuracy. For any additional inquiries regarding custom Team Performance Wear, please email team@usescion.com.